Hello!
How are you? Today, let's look at how to make excuses (詫び) and apologies (申し訳).
First, this is a sample letter of apology with a difference - some excuses in it. Some of these excuses are a little unbelievable!
Scenario
What I would like you to do is to write a letter of apology, with excuses, about a person's terrible stay at a hotel. Imagine that you are the general manager of the hotel and that you have heard about a person's bad experience at your hotel.
Make some of your excuses a little unreal - for example, a staff member's dog just died, or the taxi service has changed, or there is a new chef in the hotel restaurant who is strange, or something like that.
Write 2-3 paragraphs with an opening ("Dear Sir/Madam") and a closing ("Sincerely," and your name).
Have fun with this!
See you next time!
How are you? Today, let's look at how to make excuses (詫び) and apologies (申し訳).
First, this is a sample letter of apology with a difference - some excuses in it. Some of these excuses are a little unbelievable!
Dear Sir/Madam,
I am the general
manager of our hotel. It has come to my attention that you have had a terrible
experience at our hotel. Please accept my apologies for your experience.
I have no
excuses for our poor performance, but I would like to explain our situation.
First, our front desk manager’s mother has been very sick recently and it has
affected his work. In addition, we have had other problems recently with some of
our staff members and we have had to hire and train some new staff. They are
still new to their jobs and are not as good as we hoped they would be.
In our restaurant, our head chef recently lost his beloved cat of thirteen years. He is not married and has no children and this has been a difficult time for him. He loved his cat very much and it has been very hard for him. Furthermore, two of our best waitresses have had leg and foot problems and it is difficult for them to stand for a long time. One of our vans drove over their feet when they were taking some things out of the back of the van and into the hotel. They are getting treatment at the hospital for their problems, but it will be difficult for them for some time.
In our restaurant, our head chef recently lost his beloved cat of thirteen years. He is not married and has no children and this has been a difficult time for him. He loved his cat very much and it has been very hard for him. Furthermore, two of our best waitresses have had leg and foot problems and it is difficult for them to stand for a long time. One of our vans drove over their feet when they were taking some things out of the back of the van and into the hotel. They are getting treatment at the hospital for their problems, but it will be difficult for them for some time.
I cannot show
how deeply sorry I am for the bad time you had at our hotel. So please allow me
to offer you a free stay at our hotel in the future, when you would like. We
are working hard to correct our problems and will make a much better experience
in the future.
Sincerely,
Lee Sekaijin
General Manager
Takasaka Hotel and Resort
Scenario
What I would like you to do is to write a letter of apology, with excuses, about a person's terrible stay at a hotel. Imagine that you are the general manager of the hotel and that you have heard about a person's bad experience at your hotel.
Make some of your excuses a little unreal - for example, a staff member's dog just died, or the taxi service has changed, or there is a new chef in the hotel restaurant who is strange, or something like that.
Write 2-3 paragraphs with an opening ("Dear Sir/Madam") and a closing ("Sincerely," and your name).
Have fun with this!
See you next time!
Image: "Pillow" courtesy of mrsiraphol/FreeDigitalPhotos.net
